Shinare
SEXNOCULAR
Joined: 17 Mar 2004
Posts: 13332
Location: Up your butt with a coconut!!
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Microsoft Update KB2918614 breaks Windows Installer
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I wanted to post this here just because it took a lot of effort for me to figure this problem out and I want it out on the internet for people to find if they are having the same issue I am.
BACKSTORY: I have many software packages that I install via GPO when a computer is joined to my domain. Several of which are legacy programs from about 10-12 years ago that, unfortunately, are still required. Specifically in this issue's case, WordPerfect Office 2002. When WordPerfice Office is installed on a computer every time a new user logs in it runs a small set up program using the Windows Installer service to create the user's needed profile directories for WP Office use.
PROBLEM: I start getting a couple reports from users that they are unable to launch WP office and every time they log in to the system they get a setup dialog box with a progress bar stating "Please wait while Windows Configures WordPerfect Office 2002", which never used to happen. (Actually I then correct them and say, it did happen once, the very first time you logged into a specific computer). I then need to deploy 4 new computers and notice the issue first hand when setting up after image deployment.
SOLUTION: Uninstall the following Windows Updates:
KB2918614
KB3008627
KB3000988
I thought it may be a corrupted Image I use to deploy PC's so I wasted many hours going down that road to try and figure out what files or permissions were messed up (and even starting down the road of creating a new image for deployment). After Hours and hours of searching and trying many many things I finally had a flash of inspiration that it could possibly be a Windows Update that broke the Windows Installer. I started doing research on recent Windows Updtae that had anything to do with Windows Installer. The first one I found, I uninstalled, and it fixed my problem.
Hazah! _________________ For with what measure you measure it will be measured to you.
Last edited by Shinare on Mon Mar 16, 2015 3:27 pm; edited 1 time in total
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